Due to the incredible number of orders at this time, we are experiencing delays of 24 to 72 hours from normal operations. As usual, you will receive an e-mail confirmation when your order has shipped. We ask that you don’t contact Customer Care about your order delay. Thank you for your patience

Due to our current global circumstances, we are experiencing higher volumes than usual. Rest assured, your purchase is important to us and will be handled and processed as soon as possible. We're experiencing international delivery delays in all destinations due to flight cancellations and government restrictions because of COVID-19. We're working with partner airlines and other postal operators to move items as quickly as possible.

We're adapting our business during this challenging time.

We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.

However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve 


Can the new coronavirus hitch a ride on packages delivered to your home from across the U.S. or overseas? Experts say there's really no reason to worry — it's extremely unlikely that the illness could ever be transmitted that way. 

While it is theoretically possible that the virus could be present on the surface of a package, experts say it wouldn't last long. Dr. Jack Caravanos, clinical professor of Environmental Public Health Sciences at the NYU School of Global Public Health, told CBS News on Thursday that it is "highly improbable" due to the length of the journey and the harsh conditions it would face en route.

The coronavirus has "some environmental longevity (hours to days) depending on temperature, surface conditions, time and humidity," Caravanos said. But as the World Health Organization explains, "it is very unlikely that the virus will persist on a surface after it has been moved, travelled, and exposed to different conditions and temperatures."

"At this time, I truly believe viral transmission by contaminated packages is very unlikely." Caravanos said. "I would not take any special precautions opening or handling packages or envelopes."

"I have not seen any evidence to support transmission of the new coronavirus through mail and experts universally feel that the risk of spread from mail or packaging that is shipped over a period of days or weeks at ambient temperatures is remote," Dr. Michael Merson, a dean's special adviser at the New York University School of Global Public Health, told CBS News on Thursday. 

"Shipping conditions are usually not conducive to the virus remaining viable," he said. "The disease is spread primarily by respiratory droplets directly from one person to another and this should be our focus." 

The World Health Organization puts it bluntly: "People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages."

Doctors and public health officials maintain that the best way to protect yourself from the coronavirus is by washing your hands frequently and thoroughly. You should also avoid touching your eyes, nose and mouth with unwashed hands, avoid contact with sick people, cover your mouth when you cough and sneeze, and disinfect objects and surfaces frequently.